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Istra LLC, a trusted leader in printing and document management solutions, proudly marks 28 years of partnership with Konica Minolta. The company is a leading provider of printing and document management solutions in the Ivano-Frankivsk region in the Ukraine. Istra specializes in the sale, support and implementation of modern solutions for office equipment. Over the years, Istra has become a supplier to more than 1200 companies and institutions in Ivano-Frankivsk and the region. The company is an official partner of Konica Minolta, which allows it to implement modern technologies and increase customer efficiency even in times of change and challenge.

The beginning of the partnership

In 1997, Istra made a key choice and signed a dealer agreement with Konica Minolta Ukraine.

"We deliberately chose this brand because it has always set trends in office equipment and offered innovative solutions. We wanted not just to sell equipment, but to really understand all its technical capabilities in order to offer our customers the best. We chose the path of a mono-brand – we focused on Konica Minolta, and this allowed us to become experts, not just intermediaries. That is why our customers receive not just equipment, but comprehensive solutions that work for their business," said Ivan Pyatnychko, CEO of Istra LLC.

Key achievements: 28 years of development and trust

For more than a quarter of a century of partnership, Istra has not just grown – they have built strong relationships with customers and partners.

  • Stability – They have formed a broad customer base and built partnerships that last for years.
  • Service – They have created an operational service department to ensure that the equipment works without interruption.
  • Logistics – They have established an efficient delivery system for equipment and consumables.
  • Customers – They have been recognized for our consistent quality, reliable service, and individual approach.
  • Solutions – They were the first to offer a copy of the Service + Materials contract, which provided customers with convenience and benefits.

Technological solutions that create an advantage

Konica Minolta Ukraine implements advanced solutions that allow Istra to expand opportunities for customers and strengthen its market position. Some of the key success factors has been:

  • Reliability and performance – modern bizhub series devices provide stable operation, high speed and seamless integration into digital processes.
  • Smart maintenance – advanced self-diagnostic capabilities help minimize downtime so that businesses don't waste time on technical issues.
  • Convenience and mobility – integration with cloud services and mobile applications allows you to manage print and documents from anywhere in the world.

Impact of the partnership on customers

One of the most illustrative cases is the modernization of printing at the Electrolux plant. By switching to bizhub series equipment, the company received:

  • High print quality and stability of the devices.
  • Simplified maintenance and reduced costs for consumables.
  • Prompt service support that ensures the smooth operation of office processes.
Ivan Pyatnychko

CEO of Istra LLC

"If you are looking for a partner you can trust, we at Istra can say one thing – Konica Minolta is really worth it. We have been working together for 28 years and know that they are more than just an equipment supplier. It is a team that always supports us, offers modern solutions and helps our business grow."
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Melanie Olbrich
Melanie Olbrich

Senior Corporate Communications & Content Manager